Refund policy
This policy explains how refunds are handled for BonusManager Pro casino hotel bonus management services, including audits, playbooks, and implementation support packages.
Refund eligibility
Refund eligibility depends on the engagement stage. Advisory services are delivered as professional work product and often involve time-based analysis, documentation, and executive review sessions.
If delivery has not started, a refund may be possible. If delivery has started, refunds are evaluated based on completed milestones and documented work performed.
Milestone-based fairness
We structure engagements with clear deliverables. This makes refund decisions transparent: you pay for verified outputs such as audit findings, tier logic documents, and operational playbooks.
How to request a refund
To request review, provide your engagement reference, date of purchase, and the reason for the request. We respond with a written decision and, if applicable, the refunded amount and timeline.
Contact details
Phone: +49 30 42858384. Email: bonusmanager@gmail.com. Address: Danziger Str. 153, 10407 Berlin. We publish contacts as plain text and handle requests through our internal inbox and operational process.
FAQ
Refund-related questions for casino hotel operators purchasing advisory deliverables.